Jason Byrd is a Managing Director in KPMG’s CIO Advisory practice. He will present about Information Technology (IT) transparency that has become the new mantra for many IT organizations as they struggle to become more relevant and responsive to the business. Publishing a service catalog, building service cost models, and sharing this information with stakeholders is a significant step towards running IT as a business, but transparency is not enough. In fact, under certain circumstances transparency alone can lead to the wrong behaviors if not explained properly.
